Frequently asked questions

Lybrae works with private developers, real-estate investors, county and national governments, donor agencies, consultants and community groups. We tailor engagement style and deliverables depending on the client: fast turnaround sprints for developers, statutory plan processes with counties, and structured advisory packs for financiers and donors.

We serve all of Kenya, including Nairobi, Kiambu, Mombasa, Nakuru, and other counties. We also handle regional and multi-country projects with our partners. Our Readiness Check covers location-specific rules like county by-laws, forms, and fees.

Typical flow: (1) Request a Readiness Check or brief via the website/contact; (2) We carry out an intake and quote (scope, timeline, statutory checks); (3) Agreement/PO and onboarding (share documents, nominate contacts); (4) Delivery phases (Readiness, Submission Sprint, Through-to-Permit, or bespoke signature offering); (5) Handover and post-approval support. Complex statutory work usually starts with a paid Readiness Check so we can give accurate county-level scope and fees.

Lybrae offers flexible billing: fixed-price packages (e.g., Readiness Check, Submission Sprint), quarterly retainers for portfolio clients, and hourly rates for advisory work. Statutory agency fees (county/NEMA/utility levies) are billed separately. Every proposal includes a clear payment schedule, deliverables and any reimbursable costs. For Portfolio Retainers we define SLAs and included submission counts upfront.

Minimum starters are: proof of ownership/land documents (title, lease), recent survey/cadastral plan, basic site plan or sketches, architect/engineer contacts, and KRA/company details. For statutory work we’ll request scanned copies of licences for consultants and any prior approvals. After intake we issue a county-specific checklist and an initial fix-list if drawings are incomplete.

Lead time depends on current pipeline and the service chosen. Small Insight Sprints or Digital Twin Starters can begin within a few days once documents and a PO are received. Larger statutory packages or multi-county retainers have short onboarding windows (usually 1–2 weeks) to mobilise specialists. We highlight start dates in proposals and confirm in the onboarding call.

Every engagement has a named Lead (client-facing), supported by relevant technical staff — urban/physical planners, GIS/data engineers, environmental and transport specialists and a project manager. For specialist studies (ESIA, TIA, geotech) we use accredited partner firms and list them in the proposal. CVs or bios of key staff are available on request.

We sign NDAs on request, use secure cloud storage (access controlled by role), enforce least-privilege access to dashboards and maintain a documented Data Governance & SOP pack for each client. Sensitive data transfer and backups follow standard encryption practices and we can agree bespoke protocols for high-sensitivity projects.

Deliverables (reports, maps, models) produced for a client are delivered under license to that client for their use. Lybrae retains the right to reuse non-identifying methodological templates and aggregated insights unless the contract specifies assignment of IP. Any third-party licensed data is subject to the original data licence terms — we declare these in proposals.

To deliver full-service packages we engage accredited partner consultants (ESIA firms, traffic engineers, surveyors). Partners are contracted under Lybrae oversight and listed in the proposal. Where professional indemnity or client preferences require direct contracting, we can help manage that transition.

Lybrae offers targeted capacity-building: one-off workshops, SOP development, dashboard/KPI stewardship, and longer program embeds. Training can be tailored for county staff, developer teams, or technical partners and is often packaged with Program Embed engagements.

We document scope changes with a formal Change Note (scope, timeline, cost). Minor scope adjustments within the agreed contingency are handled without extra fees; larger changes trigger a variation and revised proposal. Contracts include cancellation terms and a fair recovery of work-to-date plus any third-party costs incurred.